Frequently Asked Questions
Do you have a question? Here are the answers to the most common inquiries. If the answer to your question is not listed below, please email us at and we will get back with you quickly.
PLACING AN ORDER
How do I place an order?
Placing an order is very easy! Just go to and click the "Shop" page. Once you find something that catches your eye, click on the item, chose your size and "add to cart." After all your shopping is done, click on the "Cart" in the upper right corner of the page to view all the items in your cart. When your ready click on the "Checkout" or pay with "PayPal" button. It's that easy! You will be taken to our secure payment screen to enter your payment information or the PayPal Payment Processing site, depending o your selection.
What methods of payments do you accept?
Are payments secure on your site?
Yes. We would have it no other way! We now offer two options when checking out on our website: Square for processing credit/debit cards as well as Paypal. Both are safe and easy way to process payments while keeping your card/banking information secure and without sharing financial information. This is why we use and trust Square and Paypal.
What carrier do you use for shipping?
How much is shipping?
Shipping prices vary based on the items you have in your cart and weight. To calculate your estimated shipping charges, add items into your cart and click the "Check Out" button. You will be taken to the PayPal Payment Processing page to view your order summary. Enter your zip code to estimate shipping and taxes before proceeding to complete your payment. Don't worry, you can always Cancel and return to The Grey Button if you're not ready to checkout!
Do you only ship to the United States?
No, we can accommodate most international shipping requests. Click here to here to get an estimate of shipping costs to your location.
Once my order is placed, how long will it take for delivery? PRODUCTION TIME
Delivery times are based upon our current production schedule. Because this is a one person operation, delivery times may vary. Currently our production lead time is 8-12 weeks, however due the the COVID-19 expect extended delays. CLICK HERE for additional information. However, once your order is complete, shipping is typically 3-5 business days. Our commitment to you, the customer, is to maintain regular communication throughout the process of production and through to shipping.
What custom colors are available?
Since we dye our leather in house, we have the capability to customize most colors. Keep in mind however, there is no dye color for white. Often times we or can shop for specialty leathers depending on the project.
Once my order is placed can I make changes?
Yes, however, only within the first 48 hours of placing your order. After that time, no changes can be made.
What is a sample?
Every once in a while we sew up a bag only to find out that there is an imperfection on the leather or fabric's surface. Occasionally we use certain items for photographs and displays to show potential clients. And despite our best efforts, sometimes the material we fell in love with just has not sold. Although we do not sacrifice the overall quality in making these accessories, we categorize them as samples due to the minor flaws.... and in return offer them at blowout prices!
What is Grey-away?
Greyaway is our take on layaway and it allows you to purchase items from The Grey Button and spread your payments over a 6 month time period. CLICK HERE
for all the details and to apply.
What is your return policy?
•All sales are final.
If you receive a damaged or defective item, please notify us within 14 days of delivery. Any damage claims made after 14 days will not be accepted.
Returned merchandise must be in the same condition as when it arrived- unworn and unwashed with all tags and original packaging.
Merchandise Credit will be issued within 14 days of receipt of your return less shipping and handling, gift packaging, and other fees that are non-refundable. Original shipping costs will be refunded on a case by case basis..
If we ship an incorrect item, we will ship the correct item at no cost to you via standard United States Postal Services.
Any exceptions to this policy will be determined on a case by case basis.
**If you received a damaged, defective or incorrect item, please notify us immediately. It is important that you contact us before returning your item, so that we can make sure that we do everything we can to resolve your issue and make sure that you are satisfied. If you do not contact us, you resume responsibility for all return shipping charges. You must contact us within 14 days of delivery of your order to be credited properly.
LEATHERS AND FABRICS
Shade and Tone Variation
Leather is unique and its surface features testify to the authenticity of natural leather. Variation across a hide, density of grain, creases and folds are distinctive characteristics, much like the grain of a fine piece of wood. Leather is not like a bolt of cloth. On a sofa, five hides may be utilized which will blend and complement, but will never be identical. Like any natural product, grain pattern and color may vary from hide to hide and within each individual hide. In the dying process, no pigments are used, so each hide absorbs "color" based on its individual cell structure. Each area of the hide will absorb dye in varying amounts, and thus be darker or lighter than other areas; much like wood varies in color when stained. This explains why an arm of a leather sofa may have a different shade than the cushions or the back of the sofa. They were simply cut from different parts of the same hide. It is the same concept with The Grey Button handbags. Even if the leather comes from the same hide, there will be variations of color based upon the distinctive characteristics of the hide. As mentioned before, this is what lends to the uniqueness and originality of The Grey Button handbags.
Do I need to do anything special to care for my leather bag?
Do’s and Don’t of Leather Care
NEVER CLEAN WITH SOAPS AND DETERGENTS- Soaps and detergents can cause the leather's surface to break down and, in some cases, will remove color.
NEVER USE OILS OR SILICONE-With continued use, oils may darken leather or soften the color, causing it to peel or wear off. Silicones cause leather to become shiny and slippery, attracting dust more readily and making repairs and refinishing impossible.
AVOID DIRECT SUNLIGHT-Colors and finishes can fade in the sun.
NEVER USE "HOME REMEDIES"-Damages like ink stains or oil stains should be handled by a professional leather care service. Doing it yourself can cause irreversible damage.
AVOID EXTREME TEMPERATURE-Don't place leather near radiators or air conditioners, as it will hasten the drying process.
REMOVE SPILLS IMMEDIATELY-Use absorbent paper toweling or a cloth to remove liquid spills. For grease or oil, use talcum powder or cornstarch to absorb the spill. Never use water on grease or oil spills.
BEFORE USING ANY CLEANING METHOD-When maintaining and cleaning your leather yourself, be sure to test any cleaning method on a hidden spot of your leather to be sure of its effectiveness.
INVEST IN A QUALITY LEATHER CONDITIONER-Leather is a natural product. The use of a leather conditioner is suggested every 6 to 12 months to help maintain its natural beauty.
Quick Care and Cleaning Tips for the “Big 3” Leather Types
The are many different ideas floating around about leather care and leather cleaning. The first thing to do is to determine what kind of leather you have. The three most commonly used types are finished leather, anline leather, and nubuck. Different leathers require different care. Mostly what you will be doing is cleaning the surface of the leather (not as easy as it sounds). There is no extraction process for leather so surface cleaning is as good as it gets.
Finished leather (Most commonly what we use when we aren't custom staining your bag.)
For finished leathers the cleaning process can be a little more aggressive than other types. Using a cleaner made for leather only (don't use any multi-purpose cleaners) follow the manufacturer direction. Sometimes using a very soft bristled brush can speed things along nicely for the heavy grained leather. Go slowly and carefully paying close attention to anything that looks like it may be changing the finish of the leather. If it looks like the leather did not get fully clean, wait until it dries and then try another application of the cleaner.
Aniline leather is extremely delicate and for the most part cannot be cleaned. If you have stains in your leather it is most likely aniline and the stains are most likely permanent. The best approach for anilines is to get them stain guarded before use and then have it done on a regular basis to prevent staining.
Nubuck is a top grain leather that has a brushed finish that almost has a velvety feel. This type of leather again is extremely luxurious but extremely delicate. Most cleaning is done by brushing out the dirt on the surface. Stains, ink, and discolorations are permanent and will not clean out.
Most fabric bags are made of upholstery material. For care instructions see the following;
When spills occur: using a gentle touch, carefully blot up any spills with a towel. Do not rub frantically, as this will drive the stain further into the weave of the fabric, making it even more difficult to remove. If the spilled substance is a thick product, i.e. mud, let it dry before prying off and brushing off any residue. Contrary to popular belief, club soda is not a miracle cure. It has the same properties as water--no more, no less--and it might make things worse by causing the dyes in the yarn to bleed.
NEW! We have just added WAXED CANVAS as an available material to use in our handbags as well as the new BACKPACK. Waxed canvas has a finish that make it water repellant and also helps to extend the life of the material. It's such a durable material it performs well in both hot and cold climates. And much like leather, this material patinas and ages with time adding to it's character. You can simply take a damp cloth and wipe off the soiled area.