FREQENTLY ASKED QUESTIONS
Do you have a question? Here are the answers to the most common inquiries. If the answer to your question is not listed below, please email me at info@thegreybutton.com and I will get back with you quickly.
LEATHERS
What materials are used for your Corners bag?
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The Corners bag is crafted using premium leather, selected for its structure, durability, and elevated finish.
Each material is carefully chosen to ensure the bag maintains its shape, wears beautifully over time, and reflects the standard of quality The Grey Button is known for.
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What colors are available?
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The relaunch of the Corners bag introduces a refined, curated palette.
We’re starting with two signature colors:
Grey — timeless, clean, and effortlessly styled
Honey — warm, rich, and designed to stand out
Will more colors be available in the future?
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Yes—additional colors may be released over time in small, intentional batches.
This allows me to keep each drop fresh, curated, and aligned with the vision for The Grey Button.
Will my bag look exactly like the photos?
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Each bag is produced with consistency in design and quality, while still embracing the natural character of leather.
Subtle variations in texture and grain may occur—these are part of what makes each piece feel elevated and unique.
How should I care for my bag?
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To maintain the quality of your bag:
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Store in a cool, dry place
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Avoid prolonged exposure to moisture and direct sunlight
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Use a soft cloth for light cleaning as needed
With proper care, your bag will continue to wear beautifully over time.
How do I care for my leather bag?
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Leather is a natural material that only gets better with time. With proper care, your bag will continue to age beautifully and develop its own character.
To maintain its quality, I recommend using a leather conditioner every 6–12 months to keep the leather soft and nourished.
General Care Tips
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Store your bag in a cool, dry place when not in use
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Avoid prolonged exposure to moisture and direct sunlight
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Gently wipe the surface with a soft, dry or slightly damp cloth as needed
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Always use products specifically made for leather—avoid multi-purpose cleaners
About the Leather (Sorrento)
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The Corners bag is crafted using Sorrento leather—a premium cowhide selected for its smooth finish, subtle character, and refined look.
This leather has a soft, supple feel with a natural richness that gives each bag depth and dimension. Its lightly lived-in appearance adds just enough texture to make every piece feel unique, while still maintaining a clean, elevated look.
Designed to be both beautiful and durable, Sorrento leather holds its structure while softening over time—aging in a way that tells your story with every wear.
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What about stains or marks?
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Minor surface marks can often be gently cleaned using a leather-safe cleaner.
For best results, always test products on a small, hidden area first and allow the leather to dry fully before reapplying.
How do I place an order?
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Placing an order is simple. Visit www.thegreybutton.com and head to the Shop page. Once you find something you love, select your options (if applicable) and click Add to Cart.
When you’re ready, click the Cart icon in the upper right corner to review your items, then proceed to Checkout or choose PayPal for express
checkout.
From there, you’ll be guided through our secure payment process to complete your order.
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What forms of payment do you accept?
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We accept Visa, MasterCard, Discover, American Express, PayPal, and Gift Cards.
All payments are securely processed through Square or PayPal, ensuring your information is protected at all times.
Is my payment information secure?
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Absolutely. Your security is a top priority.
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We use trusted payment processors—Square and PayPal—to ensure all transactions are safe and secure. Your financial information is never stored or shared.
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What shipping carriers do you use?
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We ship orders via USPS and UPS, depending on the best delivery option for your order.
How much does shipping cost?
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Shipping costs are calculated at checkout based on your order and location.
To get an estimate, simply add items to your cart and proceed to checkout. You’ll be able to view shipping and tax totals before completing your p purchase.
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Do you ship internationally?
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Yes, we do! We’re happy to accommodate most international orders.
Shipping rates will be calculated at checkout based on your location.
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How long will it take to receive my order? (Production Time)
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Each Grey Button piece is made with intention, and production times may vary.
Current production time is approximately 8–12 weeks. Once your order is complete, shipping typically takes 3–5 business days.
You’ll receive updates along the way—communication is part of the experience.
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Can I make changes to my order after it’s placed?
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Yes—changes can be made within 48 hours of placing your order.
After that window, your order moves into production and can no longer be modified.
Are custom colors available?
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Custom color requests may be available and are reviewed on a case-by-case basis. All approvals are at the discretion of the designer to ensure alignment with the overall vision and quality standards of The Grey Button.
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What is a sample?
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From time to time, we create pieces that may have minor imperfections in the leather or fabric, or have been used for photography and display purposes. In some cases, materials we’ve sourced may simply not make it into full production
While these items still meet our standards for quality and craftsmanship, they are categorized as samples due to slight variations. As a result, they
are offered at a reduced price.
What should I know about purchasing/redeeming promotional Gift Cards?
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Promotional gift cards come with a few important details:
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Discounts apply only to purchases made using the gift card
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A unique discount code will be provided after purchase
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Gift cards are non-transferable and cannot be redeemed for cash
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Discounts remain valid until the full balance is used
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Promotional offers cannot be combined with other discounts or sale items
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For current promotions, please refer to the latest offers on our site.
GREYAWAY
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What is Grey-away?
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GreyAway is The Grey Button’s signature payment plan—designed to give you flexibility without compromising on style.
It allows you to secure your piece and pay over time, while still being part of the experience.
RETURN POLICY
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What is your return policy?
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All sales are final. However, your satisfaction matters to me, and I’m committed to making things right if an issue arises.
If you receive a damaged, defective, or incorrect item, please contact me within 14 days of delivery. Claims made after this timeframe will not be
accepted.
Return Requirements
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Items must be returned in their original condition—unworn, unused, with all tags and original packaging
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You must contact me before returning any item so I can provide proper return instructions
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Returns sent without prior approval may result in additional shipping responsibility
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Refunds & Merchandise Credit
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Approved returns will be issued as merchandise credit within 14 days of receipt
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Shipping, handling, gift packaging, and other service fees are non-refundable
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Original shipping costs may be refunded on a case-by-case basis
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Damaged or Incorrect Orders
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If I ship an incorrect item or your order arrives damaged, I will correct the issue at no additional cost to you. Replacement items will be shipped via standard USPS.
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Please contact me as soon as possible so I can resolve the issue quickly.
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Additional Information
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Any exceptions to this policy will be handled on a case-by-case basis. I believe in open communication and will always do my best to ensure you have a positive experience with The Grey Button.